Engage your community and ask them for their views and opinions. Their responses are saved with Patron Point so you can segment the audience based on their responses and re-engage them on the topic later if required.
Takes the traditional library newsletter to a whole new level. Dynamic content gives patrons different versions of the newsletter based on their interests and activities to deliver a personalized update of what’s happening at your library.
Automatically alert customers when new titles by their prefered authors or their selected subject interests are added to your collection. They can place holds on the items and get to the front of the queue for the new material.
Patron Point calculates a “last activity date” for every patron across all of the data it collects. You can target patrons based on a period of inactivity to tempt them to re-engage. You can track their re-engagement via Patron Point.
By connecting Patron Point to your digital resource platforms you can target patrons based on level and dates of usage – to drive usage of your eBooks and eDatabases, getting the right message to the right audience at the right time.
Patron Point can be used to communicate with non patrons to grow your cardholder numbers. Import email lists or use the email addresses you gather at events and via newsletter sign ups. Target non cardholders with specific messages around the value of joining the library.
Net Promoter Score is a methodology used to gauge customers’ loyalty and identify improvement opportunities. A simple survey can be sent to a random sample of recent customers to get feedback, all responses are recorded and can be acted upon within Patron Point.
Libraries are fantastic innovators when it comes of ways of promoting their products and services. We’d love to work with you to develop and showcase exciting new use cases of Patron Point and how you want to use it to engage your community.