Our Company

Patron Point Inc. is digital marketing software business. We have developed Patron Point, our marketing automation platform to help libraries do great marketing, achieve fantastic levels of brand loyalty and customer engagement.

We help our customers use marketing automation tactics and techniques that are proven in the commercial world, and apply them using their library data. This helps them move their marketing and communications to a more patron-centric mode where communications are personalized and relevant to their customers.

The company is founded on many years of experience of workflows and technology in public libraries coupled with software skills and deep marketing know-how.  Our team are all highly skilled and passionate about what they do. We work hard to deliver the best product, service and results for our customers and are continually learning, innovating and evolving best practices to share with our community.

Meet our Leadership Team

Ian Downie

Ian Downie

Vice President, Growth

Ian has a strong track record of growing international software companies and is recognized as an innovator, creating businesses with a strong culture of integrity and high customer satisfaction. Most recently, Ian was one of the founders of collectionHQ, leading all commercial activity within the business as Director, International Business Development. He led the global teams responsible for sales, customer service, training and marketing. Having secured around 50% share of the UK public library market he then spearheaded its highly successful expansion into USA, Canada, Australia, New Zealand and mainland Europe.

Previously, Ian held Board level positions within media, publishing, recruitment and professional services organizations focussing on strategic marketing, sales and customer engagement.

Ted Fons

Ted Fons

Vice President, Technology

Ted is a librarian with his MLS from Syracuse University. He has twenty plus years serving libraries and the organizations that support them. He is globally recognized as an expert in library workflows and bibliographic metadata. Most recently, Ted held the position of Executive Director of Data Services at OCLC. In that role Ted provided vision and direction for OCLC’s global metadata network–that included the operational management and strategic planning for WorldCat. During that time, he participated in OCLC Research’s experiments with linked data and as well as the BIBFRAME Early Experimenters project.

Previously, Ted was a senior product manager and Director of Customer Services at Innovative Interfaces. During this time, Ted conceived and launched the ground-breaking Electronic Resources Management (ERM) product; the first such system offered to the library marketplace.

Gene Shimshock

Gene Shimshock

Vice President, Community

Gene brings exceptional skills to his role from a variety of fields—computer engineering, internet technology, technology marketing, business strategy and tactics, to name just a few. He has over 30 years of experience in technology and information marketing with impactful positions at Knight-Ridder, AutoWeb.com, Information Access Company (now part of Gale Group), and other high-technology ventures.

Most recently, Gene was VP, Global Marketing at Innovative Interfaces where he and his team were responsible for promoting the Innovative corporate brand and marketing the Company’s product portfolio. He has been working with libraries for over fifteen years and carries this affinity and a passion for technology into his work.

and we’re proud members of the greater library community.