There are so many things your library can do with Patron Point.

Take a look at just some of them …

Welcome New Patrons

Welcome New Patrons

A series of automated emails consistently welcoming new patrons, giving them a great first impression of the library and inviting them to try out the full range of services your library offers.

Read More
Card Renewal Reminders

Card Renewal Reminders

Provide an attractive email sequence that reminds patrons of upcoming card renewal. Proven to retain patrons by communicating a series of customized messaging in an automated way.

Read More
Patron Notices

Patron Notices

Create branded messages for Holds notices, Overdue items etc. and add special links and promotions to the message. Option to send SMS notices directly from Patron Point if required.

Read More
Customer Surveys

Customer Surveys

Engage your community and ask them for their views and opinions. Their responses are saved with Patron Point so you can segment the audience based on their responses and re-engage them on the topic later if required.

Read More
Newsletter

Newsletters

Takes the traditional library newsletter to a whole new level. Dynamic content gives patrons different versions of the newsletter based on their interests and activities to deliver a personalized update of what’s happening at your library.

Read More
New Title Notification

New Title Notifications

Automatically alert customers when new titles by their prefered authors or their selected subject interests are added to your collection. They can place holds on the items and get to the front of the queue for the new material.

Read More
Re-engage Inactive Members

Re-engage Inactive Members

Patron Point calculates a “last activity date” for every patron across all of the data it collects. You can target patrons based on a period of inactivity to tempt them to re-engage. You can track their re-engagement via Patron Point.

Read More
Digital Resources

Drive use of Digital Resources

By connecting Patron Point to your digital resource platforms you can target patrons based on level and dates of usage – to drive usage of your eBooks and eDatabases, getting the right message to the right audience at the right time.

Read More
Promote Events

Promote Events

Increase library event and program attendance with a monthly email campaign highlighting upcoming sessions. Target messages based on patron base, their programming preferences and attendance history.

Read More
Staff Picks

Staff Picks / Readers Advisory

Promote staff picks based on the genres and format that each patron prefers and deliver your recommendations to them so they can place holds on the titles they want to read.

Read More
Drive use of PCs, meeting rooms

Promote bookings of resources

Promote the availability of resources such as computers, meeting rooms and other things your customers can be booked, with clear instructions on booking process and any charges that may apply.

Read More
Anniversary

Anniversary

Use a milestone such as birthday, registration date or card renewal to promote what your library has to offer and provide the opportunity to update contact info, preferences, and more.

Read More
Grow Cardholder Numbers

Grow Cardholder Numbers

Patron Point can be used to communicate with non patrons to grow your cardholder numbers. Import email lists or use the email addresses you gather at events and via newsletter sign ups. Target non cardholders with specific messages around the value of joining the library.

Read More
Net Promoter Score

Net Promoter Score

Net Promoter Score is a methodology used to gauge customers’ loyalty and identify improvement opportunities. A simple survey can be sent to a random sample of recent customers to get feedback, all responses are recorded and can be acted upon within Patron Point.

Read More
Other Ideas

Other uses?

Libraries are fantastic innovators when it comes of ways of promoting their products and services. We’d love to work with you to develop and showcase exciting new use cases of Patron Point and how you want to use it to engage your community.

Read More