There are so many things your library can do with Patron Point.

It works really well in a consortium environment too!

Take a look at just some of them …

Online Registration

A flexible and fully integrated online library card registration solution that harnesses all the power of the automation platform combined with GIS and our optional Address Verification solution.

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Welcome New Patrons

Welcome New Patrons

A series of automated emails consistently welcoming new patrons, giving them a great first impression of the library and inviting them to try out the full range of services your library offers.

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Card Renewal Reminders

Card Renewal Reminders

Provide an attractive email sequence that reminds patrons of upcoming card renewal. Proven to retain patrons by communicating a series of customized messaging in an automated way.

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Patron Notices

Patron Notices

Turn your boring, text-based ILS notices such as holds pick ups, overdue notices etc. into branded, cross promotional marketing tools promoting events, collections or new services.

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Customer Surveys

Customer Surveys

Engage your community and ask them for their views and opinions. Their responses are saved with Patron Point so you can segment the audience based on their responses and re-engage them later.

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Library Newsletter

Newsletters

Takes the traditional library newsletter to a whole new level. Dynamic content gives patrons personalized versions of the newsletter based on their preferences, interests and activities.

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New Title Notification

New Title Notifications

Automatically alert customers when new titles by their prefered authors or their selected subject interests are added to your collection. They can place holds on the items and get to the front of the queue for the new material.

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Re-engage Inactive Members

Re-engage Inactive Members

Patron Point calculates a “last activity date” for every patron across all of the data it collects. You can target patrons based on a period of inactivity to tempt them to re-engage. You can track their re-engagement via Patron Point.

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Digital Resources

Drive use of Digital Resources

By connecting Patron Point to your digital resource platforms you can target patrons based on level and dates of usage – to drive usage of your eBooks and eDatabases, getting the right message to the right audience at the right time.

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Promote Events

Promote Events

Increase library event and program attendance with a monthly email campaign highlighting upcoming sessions. Target messages based on their preferences and attendance history.

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Staff Picks

Staff Picks / Readers Advisory

Promote staff picks based on the genres and format that each patron prefers and deliver your recommendations to them so they can place holds on the titles they want to read.

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Drive use of PCs, meeting rooms

Promote bookings of resources

Promote the availability of resources such as computers, meeting rooms and other things your customers can be booked, with clear instructions on booking process and any charges that may apply.

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Anniversary

Anniversary

Use a milestone such as birthday, registration date or card renewal to promote what your library has to offer and provide the opportunity to update contact info, preferences, and more.

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Grow Cardholder Numbers

Grow Cardholder Numbers

Patron Point can be used to communicate with non patrons to grow your cardholder numbers. Import email lists or use the email addresses you gather at events and via newsletter sign ups.

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Net Promoter Score

Net Promoter Score

Net Promoter Score is a methodology used to gauge customers’ loyalty and identify improvement opportunities. Customers’ feedback is all recorded and stored within Patron Point.

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